Orders
What does EOC French Cuisine sell? We specialize in premium kitchen gadgets, prep tools, storage solutions, and cooking accessories crafted from quality stainless steel, bamboo, and other durable materials — designed to help your kitchen stay organized, functional, and enjoyable to cook in.
How do I place an order? Simply browse our collection, add the items you'd like to your cart, and complete checkout. You'll receive an order confirmation email once your purchase is complete.
Can I change or cancel my order after placing it? If you need to cancel or change an order, please contact us as soon as possible at contact@eocfrenchcuisine.com. Because we begin processing orders quickly, we can only accommodate changes if the order hasn't yet entered the shipping process. Once an order has shipped, it can no longer be canceled, but you may request a return in accordance with our Return & Refund Policy.
What if there's an error with my order or the item I received? If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with your order number, a brief description of the issue, and clear photographs of the item (and packaging, if applicable). We'll work with you on a replacement, exchange, or refund.
Shipping
Where do you ship? We currently ship to all 50 U.S. states. We do not offer international shipping at this time.
How much does shipping cost? Shipping is free on every order, with no minimum purchase required.
How long will my order take to arrive? Orders are typically processed within 1 business day (Monday–Friday, excluding U.S. federal holidays), with an estimated transit time of 1–3 business days via USPS Priority Mail. Total delivery time is usually 2–4 business days. Delivery times are estimates and may vary due to destination, weather, or carrier delays, especially during peak seasons.
How can I track my order? Once your order ships, you'll receive a shipping confirmation email with a tracking number. If you don't see it, check your spam or junk folder before contacting us.
Do you ship to PO Boxes? Yes, we gladly ship to PO Boxes using USPS services whenever available.
What if my order hasn't arrived? If your order hasn't arrived within 7 business days of receiving your shipping confirmation email, contact us and we'll investigate with the carrier.
Returns & Refunds
What is your return policy? You may request a return within 30 days of receiving your order, provided the item is unused, in its original condition and packaging, and approved by our support team beforehand. Returns requested after 30 days, or without prior authorization, may not be accepted.
How do I start a return? Email us at contact@eocfrenchcuisine.com with your order number, the item(s) you'd like to return, and the reason for the return. Our team will respond within 24 hours with return instructions.
Do I have to pay for return shipping? If the return is due to a faulty, damaged, or incorrectly shipped item, we'll cover return shipping and provide a prepaid label. For all other approved returns, we also provide a downloadable prepaid return label at no cost.
When will I get my refund? Once we receive and inspect your return, we'll notify you by email of the outcome. Approved refunds are issued to your original payment method within 7 business days. Original shipping charges are non-refundable unless the return is due to our error.
Can I exchange an item instead of returning it? Yes, exchanges are available for eligible products within the 30-day return period, subject to availability. Contact our support team before sending the item back.
Products
What materials are your products made from? Most of our products are made from natural materials like bamboo, while others combine stainless steel and other high-quality materials chosen for durability, function, and style.
Do you offer custom orders? Yes — we offer custom-order storage boxes for kitchen, cabinet, and countertop use. Contact us for details.
How do you ensure product quality? Every product is chosen based on quality, durability, and how well it holds up to everyday use, and each order is inspected before it ships.
Contact
How can I get in touch? We're happy to help with any questions about products, orders, or shipping.
EOC French Cuisine Email: contact@eocfrenchcuisine.com Phone: +1 (213) 478-2087 Address: 1011 12th St, Sacramento, CA 95814, United States Customer Support Hours: Monday – Friday Response time: Within 24 hours